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FOR RTOs - Learners workbooks and assessment guides  
   
Certificate II and III in Community Services Disabilities (CHC302)
  • CHCADMIN5C Work within the Admin Protocols of the Organisation
  • CHCCOM2B Communicate appropriately with clients and colleagues
  • CHCCS405A Work effectively with culturally diverse clients and co-workers
  • CHCDIS2C Maintain an environment designed to empower people with disabilities
  • CHCDIS5C Contribute to positive learning
  • CHCHS302A Participate in safety procedures for direct care work
  • CHCORG3B Participate in the work environment
  • CHCDIS1C Orientation to disability work
  • CHCCS405A Work effectively with culturally diverse clients and co-workers
 
   
RS&R Training Package (Automotive)  
   
  • AUR6337A Maintain business Image
 
   
Communication:  
  • AUR7031A  Contribute to workplace communication
  • THHCOR01A  Work with colleagues and customers
  • AUR70421A  Establish relations with customers
  • BSACOM101A  Pass on Messages to facilitate communication flow
  • AUR7078A  Apply legal requirements relating to product sales
  • AUR44230A Inspect and Appraise Used Motor Vehicles in Preparation for Purchase
  • AUR70125A Follow workplace occupational health and safety procedures
  • BSAORG301A Coordinate own work schedule with that of others to achieve agreed team/section goals
 
   
The vehicle sales process:  
  • AUR70421A  Present Stock and Sales Area
  • AUR41769A  Sell Product
  • AUR41303A  Apply Sales Procedures
  • AUR38150A  Present Stock and Sales Area
  • AUR62807  Build Customer Relations
  • AUR381050A   Present Stock and Sales Area
 
   
She gave me the confidence to believe in myself…… through careful planning and questioning she drew out my strengths and showed me areas for improvement. …. It was the best few hours investment I have ever made.

Carolyn Watters
Executive coach participant        read more...